HELP AT HOME

IT &Technical Support

If you need help and you just can’t wait for us to come out to you, we have a solution. With your permission, SevenoaksTech can put in place a totally remote support solution where we can have access to your machine within seconds of you calling.

With an increase in the number of people working from home, more and more of our clients are switching to this as a solution, and we are able to fix most software issues remotely.

There are many benefits to this:

- A quicker resolution of you problem

- No need for you to be in at the time we fix the issue

- Save yourself money – remote support charges are of course less than if we have to come out to you.

As part of our domestic IT support, we can also offer training; either remotely or with a visit.

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Here are some of the popular requests we receive:

- Windows training – whatever the version of OS – XP, Vista, Windows 7 or Windows 8, we can help and advise

- MS Office – need to dust up your skills on this ever popular suite, give us a call

- Social Media - whether you're a latecomer to Facebook, Insta, Twitter or YouTube, or just need to fully understand what your children are doing, we can help. 

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Hardware & Software Support

Rest assured, before we carry out substantial software related work to your computer, we always run full diagnostics on every piece of hardware to make sure it’s not faulty – that way we don’t waste our time and you don’t waste your money.

We have fully trained and knowledgeable technicians at our workshop, so that hardware maintenance and upgrades can be done in an orderly and efficient manner. We install only quality parts and if cost is an issue, we keep a selection of reconditioned parts in stock.

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It is a common misconception that simply adding more RAM to any machine will make it faster. All part of our domestic IT support, we will advise you of the best solution and ensure you get the functionality and performance you require from your computer, and give you cost versus benefit options.

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Internet, Networks and Servers

Find out the truth about wireless and how to use it responsibly. Make sure you’re fully secure and the gate is locked! Print, access files and surf the web anywhere in the house or office. This is by no means new technology but many households are still using it incorrectly and inefficiently. Let us advise you how you can get the best out of your router, maximise your wireless speed and range and prevent those frustrating “drop-outs”.

We have all become so reliant on our internet connection for many day to day activities these days and most of us access it wirelessly so it really is important that things are set up correctly with your specific requirements in mind. We regularly hear of the disappointment experienced by home users when it comes to the service they are being provided by their Internet Service Provider. If you require quick, professional help in this area, no longer do you need to sit on the phone for hours to a call centre, just give SevenoaksTech a call and we can advise you on the best solution for you and, if needs be, liaise with your ISP directly to get things resolved without wasting your precious time.

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New Equipment, Builds & Installations

Thinking of purchasing new IT equipment such as laptops, tablets, desktops, routers, printers, smart phones? Speak to us your quotes and we’ll match or beat them and deliver to your home free of charge with full warranty. Using our vast network of knowledge, contacts and partnerships, we can recommend, procure, install and configure your new kit at a moment’s notice, ensuring it is tailored exactly to your requirements. Should there be any problems with the kit, you will have a single point of contact, to get those problems sorted quickly and efficiently. We aim to make things really easy for you when ordering your new kit and you’ll be surprised how fast we can turn things around.

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Sound and Vision

Sound and Visual integrations are becoming more and more a part of households, with entertainment, film, music and streaming services requiring networks that can match the services that they are facilitating. We provide expert Audio Visual consultancy as a standalone service or as part of a full-service installation solution, which can also include on-going support.

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